Live Status\Incident History
August 27, 2024
Voice Calling Fault - AU Region
Outage
Opened: Aug 27, 2024, 4:35 AM UTC
Duration: 25m 59s
Affected services:Voice Network - Melbourne
- InvestigatingAug 27, 2024, 4:35 AM UTC
We started to get notifications of a fault with inbound/outbound calling.
- IdentifiedAug 27, 2024, 4:46 AM UTC
Our AWS Melbourne Cluster was intermittently responding to requests. We are continuing to investigate.
- IdentifiedAug 27, 2024, 4:51 AM UTC
We began to remove the AWS Melbourne Cluster from our infrastructure and calls are starting to cut over to AWS Sydney Clusters.
- MonitoringAug 27, 2024, 4:59 AM UTC
Cutover to AWS Sydney Cluster is complete and all calls slowly returning to normal patterns.
- ResolvedAug 27, 2024, 5:01 AM UTC
All calls should be returning to normal
- ResolvedAug 27, 2024, 5:48 AM UTC
We are continuing to identify the fault and monitor the AWS Sydney Cluster for stability whilst Melbourne is offline.
- ResolvedAug 27, 2024, 1:35 PM UTC
We have identified the cause of the fault with our Melbourne Cluster and have fixed the failing nodes. They will be returned to production over the weekend (31/08/2024 and 01/09/2024).
April 29, 2024
Abnormal CPU load causing call connectivity issues
Degraded Performance
Opened: Apr 29, 2024, 2:22 AM UTC
Duration: 1h 9m 12s
Affected services:Voice Network - Sydney
- InvestigatingApr 29, 2024, 2:22 AM UTC
We're investigating a heightened CPU load on one of our core voice servers. This may impact inbound/outbound call connectivity.
- MonitoringApr 29, 2024, 2:36 AM UTC
The problematic server has been removed and calls seem to be behaving normally.
- ResolvedApr 29, 2024, 3:31 AM UTC
All systems seem to be behaving as expected.
April 22, 2024
Core database upgrades
Maintenance
Posted: Apr 22, 2024, 6:00 PM UTC
Affected services:Voice Network - MelbourneVoice Network - Sydney
- MonitoringApr 22, 2024, 6:00 PM UTC
We will be undertaking core database upgrades to improved reliability and platform performance. Please advise us of any issues after 7am AEST on 2024-04-23
- ResolvedApr 22, 2024, 8:30 PM UTC
All upgrades complete and systems operational.
August 7, 2023
Registration Servers - Maintenance
Maintenance
Posted: Aug 7, 2023, 7:15 PM UTC
Affected services:Voice Network - Sydney
- OpenedAug 7, 2023, 7:15 PM UTC
Some servers will be rotated out of availability pool while upgrades are undertaken.
- ResolvedAug 7, 2023, 7:45 PM UTC
Maintenance has been completed successfully